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Lessons tagged product development.

Every published Sent News story connected to product development.

Stories about product development

2 stories

SharkNinja Uses Bad Reviews as Its Product Roadmap

SharkNinja treats customer complaints, reviews, service calls, and unexpected product uses as product-development input, helping it launch about 25 new products a year across 39 categories.

Daniel Koong, Alyssa EdwardsOct 6, 2026

Marketing3 min read

Crumbl Shows How to Turn Anticipation Into Repeat Sales

Crumbl used a rotating weekly menu, social media conversation, and customer feedback to turn cookies into a recurring reason for customers to return.

Daniel Koong, Michael David Rosario-MurielSep 29, 2026

Stories about product development

SharkNinja Uses Bad Reviews as Its Product Roadmap

Crumbl Shows How to Turn Anticipation Into Repeat Sales

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